Resolved -
This incident has been resolved.
May 28, 21:50 UTC
Monitoring -
All locked organizations have been unlocked. A small number of organizations still have some repairs being performed to their support plans. Regardless, all affected organizations should have full access to their Atlas UI/API.
May 28, 20:20 UTC
Update -
Virtually all locked organizations have been unlocked.
Clusters in organizations that were locked were not terminated, and neither was their IP access list deleted.
May 28, 19:54 UTC
Update -
Some locked organizations have been unlocked. We are continuing to unlock affected organizations.
Clusters in affected organizations have not been terminated.
May 28, 19:32 UTC
Update -
We have identified the issue and are working towards a resolution. Networks Access Lists have not been removed from affected accounts. Clusters from locked accounts have not been terminated.
May 28, 18:34 UTC
Identified -
We're aware that a small number of accounts have been temporarily locked out. Our team is actively working to resolve the issue. Clusters from locked out accounts have not been terminated.
May 28, 18:11 UTC